We're opening a brand-new flagship store in The Trafford Centre, Manchester, and we want you to be a part of it!

As a Supervisor, you will be an integral part of the store management team, supporting them in the daily running of a fast-paced, high turnover store, directing the team and demonstrating what you’re all about when running the store independently, including Sundays, covering days off and holidays. 

Every day is different, and we’ll be honest, you will be on your feet for most of the time! Whether that be receiving daily deliveries, merchandising, providing excellent customer service or using your toy expertise to recommend the perfect product – this job is demanding! 

You will have the opportunity to make a real difference with your colleagues too, playing an important role in coaching and motivating the team to help them achieve the best they can in both their personal development and helping the store deliver exceptional store standards and customer service. 

So, if you're within a 45 to 60-minute commute and ready to bring passion, enthusiasm, and strong leadership to a small footprint store with high sales volumes demanding regular deliveries and quick turnaround of stock, we’d love to hear from you!

Location: The Trafford Centre, Manchester

Hours: 37.5 hours per week, working 5 days out of 7 with Sundays on a rota basis

Trading Hours

• Monday – Friday: 10am – 10pm
• Saturday: 10am – 9pm
• Sunday: 12pm – 6pm

What We’re Looking For:

• At least 12 months retail supervisory or keyholder experience within an Entertainer store.
• Have a flexible approach to working hours and a commitment to help us resource the store effectively 
• A people person with strong communication and leadership skills.
• Proven experience in managing high volumes of stock.
• Be tech savvy, showing confidence in using computers and tablets to complete tasks and increase productivity 
• Have the ability to identify sales opportunities and implement new ideas, showcasing your creative and commercial flair 

What You’ll Be Doing:

• Opening and closing the store, running the store successfully in the absence of the Store management including Sunday openings on a rota basis
• Supporting the Management team in driving sales, smashing targets, and keeping shrinkage to a minimum.
• Demonstrating an exceptional customer service experience, inspiring your team to do the same through hands-on coaching and consistent performance.
• Managing stock and store operations like a pro.

How you will be rewarded  

We are proud to offer many amazing benefits to our Supervisors including:              

-Flexible access to your pay via MyView PayNow 

-Birthday Leave plus 30 days holiday 

-Generous Entertainer store toy discount 

-High Street and leisure discounts 

-Salary Sacrifice Cycle Purchase scheme 

-Retail Trust benefits including Virtual GP 

-Enhanced maternity and paternity pay 

-Life Cover 

We are also an employee-owned trust, run for the benefit of the people who work here. This means you’ll have a genuine voice in how we operate through our Colleague Advisory Board, and when the business performs well, you may also share in tax‑free bonus rewards.

We reserve the right to close this vacancy before the published closing date, should we receive sufficient applications for the role, thank you.